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MyChart ® Epic Systems Corporation

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TERMS AND CONDITIONS OF USE

What it is - MyChart is a Web-based version of our electronic medical information system. Once you have access, you can access many parts of the medical information we have about you such as allergies, medications, lab and radiology results and upcoming appointments. MyChart also has a way to exchange secure email with your Rockford Health Physicians provider.

Who can use it - MyChart is for adult patients 18 and over who are patients of Rockford Health System and who have available records within the Epic medical record system. Patients who are 12-17 also have access to MyChart and may grant a parent or guardian access to some of their information. Parents of children under 12 may request proxy access to their child’s MyChart record.

Proxy access is also available between adult users of MyChart, for example, an older parent may allow their adult child, or a spouse, to have access to their MyChart account.

What it is NOT - MyChart is not your actual medical record, and it is not a mirror copy of what we hold at Rockford Health System in your full electronic record. It is a way for you to easily access some really helpful information, like your lab and radiology results, your medication list and email access to your provider. Many lab results are released to MyChart at the same time they are sent to your provider. Some lab results have to be reviewed by the provider before they go to your MyChart. Some lab results just don’t go to MyChart at all, particularly those that are a little more sensitive.

MyChart is also a place where you can go to look for helpful links to websites outside of Rockford Health System for medical information or explanations. Most of the information you find in MyChart is just that – information. What you read on an outside website is not advice from your provider, so you may want to ask him or her about what you’ve read.

Finally, MyChart is not a link to your provider’s phone, pager or immediate attention. If you ask a question, you have to be willing to wait 1-2 business days to get a response. Don’t use MyChart for emergencies!

Privacy : What we do - Your privacy is really important to us. If you have questions about how we use your information, take a look at our Joint Privacy Notice. Your MyChart information is located on a secure server at Rockford Health System and we treat your MyChart information with the same degree of confidentiality as medical information stored by Rockford Health System any other way. We limit Rockford Health System employees’ access and ability to enter or view information based upon their role in your care. Firewalls, passwords, encryption, and audit trails are further used to safeguard your information.

Privacy : What we recommend that you should do -Because we secure your information on MyChart, you may need to upgrade your browser. Here are the specifics: To view your medical information on MyChart, MyChart must be accessed with a Secure Sockets Layer (SSL) compatible browser or terminal (Netscape or Internet Explorer versions 5.0 or greater). Our SSL web server uses authentication and offers the highest level of encryption technology commercially available (128-bit RC4).

You can tell when you are secure by looking at the location (URL) field. If the URL begins with https:// (instead of http://), the document comes from a secure server. This means your data cannot be read or deciphered by unauthorized individuals. You can tell whether you are truly connected to Rockford Health System by viewing the digital certificate. This certificate verifies the connection between our server's public key and the server's identification.

If you are using a public computer, like at the library, be sure to close the browser you were using. You also want to be sure you are not “saving” your password on the page.

Speaking of passwords, user names and passwords provide two layers of security and are stored in an encrypted database that is isolated from the Internet. As a MyChart user, your role in keeping your medical information private means: 1) Changing your password on a regular basis, and 2) Keeping your login ID and password confidential.

Who will see what you send - Your MyChart email message may go directly to your provider, or, depending on its contents, it may go to a pool of nurses or front desk staff. If your provider is out of the office, your message may be answered by the provider who is covering for yours.

Who can see what MyChart sends - You will get an e-mail message when there is new medical information to be viewed on MyChart. This means that anyone with access to your e-mail will be able to see this email message from MyChart. This could be your spouse, employer or anyone else that has access to your e-mail account. Although no private medical information will be sent, you may not want others to know that you even have new MyChart information.

When it’s ok to use MyChart email - It may take 1 or 2 business days for someone to get back to you. MyChart’s email is not for anything urgent. So, if you need an appointment right away, or you are out of medicine and need it now, or you are gushing blood, you will need to do something other than email – Call your provider, go to the emergency room, or call 911. Use good judgment! Also, don’t send email about someone else’s symptoms or illness to your provider – that information is tied to your medical record.

When you need to do something other than email - See the "when it's ok" section.

Email etiquette - MyChart users that abuse the email function or abuse our staff in their use of email will lose their privileges.

Information is not advice: using the links - We provide links to other sites to help you learn about your diagnosis, lab or x-ray results or how to maintain a healthy lifestyle. These links and what you read there are not medical advice. It’s information. We think it’s helpful, but it’s just one piece of the puzzle – any questions, ask your provider. Also, because other companies provide those websites, any information you give to them will not be protected by us – so explore safely out there and use your common sense.

Ending the relationship - Rockford Health System may restrict or terminate your access to MyChart at any time. Sometimes, we’ll need to restrict access to do maintenance or upgrade MyChart. If that’s the case, we’ll try to let you know in advance, and how long it will be unavailable. If, however, you violate these Terms and Conditions, we will end your access to MyChart.

Errors - We’re human, too. We try really hard to make sure everything is correct, but sometimes mistakes happen. If you find an error in your MyChart pages, please let us know so we can address it. We appreciate your help!

Legal stuff:

All pages within MyChart are the property of Rockford Health System and/or its subsidiaries and affiliates. The content on MyChart is provided for Rockford Health System and its patients only. The words “Rockford Health System” and its associated corporate logo are the trademarks and service marks of Rockford Health System. All other trademarks, service marks, and logos used on MyChart, including but not limited to MyChart and Epic, are the trademarks, service marks, or logos of their respective owners. Nothing within MyChart should be construed as granting any license or right to use any trademark, service mark, or logo displayed without the express permission of Rockford Health System or the third party that may own the trademark, service mark, or logo.

Although Rockford Health System attempts to ensure the integrity of MyChart, it makes no guarantees whatsoever as to the correctness or accuracy of the information contained in MyChart. It is possible that the MyChart could include typographical errors, inaccuracies or other errors. In the event that an inaccuracy arises, please inform Rockford Health System so that it can be addressed. Information contained in MyChart may be changed or updated without notice.